Terms of Business & Regulatory Compliance
Welcome to the QPS Homes regulatory and compliance information page. As a professional property agency covering Hampshire, Berkshire, and Surrey, we are committed to operating with complete transparency and in full accordance with UK legislation. The following information outlines our company registration details, our professional memberships with The Property Ombudsman (TPO) and Client Money Protection (CMP), and the terms governing our services and promotions. These terms are designed to provide clarity and protection for our landlords and tenants alike, ensuring that every instruction we handle is managed to the highest industry standards.
We provide residential lettings and property management services for landlords and tenants. Prospective tenants may view available properties and register their requirements through our website. Property details and availability are subject to change.
Property maintenance services are available for managed landlords and are carried out using appropriately insured contractors.
All services provided by QPS Homes are subject to our current Terms of Business, applicable legislation and contractual agreement. Information contained on this website is provided for general guidance only and does not constitute advice, a guarantee or a representation.
Services, fees and arrangements may vary depending on the instructions agreed and may be amended from time to time.
In the event of any inconsistency, the Terms of Business shall prevail.
1. Company Identity & Registration
QPS Homes Ltd is a registered company in England and Wales.
Registered Office:
6–7 Cecil Square, Margate, Kent, CT9 1BD, United Kingdom.
Administrative Office:
QPS House, Grove House, Lutyens Close, Basingstoke, Hampshire, RG24 8AG. (Please note: This is an administrative office; visits are by appointment only).
Company Registration:
Registered in England & Wales with Registration No 11740176
2. Professional Memberships & Redress
QPS Homes is a member of the following professional bodies to ensure consumer protection and high service standards:
The Property Ombudsman (TPO) - We follow the TPO Code of Practice for Residential Sales and Lettings.
Client Money Protection (CMP) - We hold Client Money Protection in accordance with letting agent regulations.
3. General Terms of Use
All services provided by QPS Homes are subject to our current Terms of Business, applicable legislation, and contractual agreement.
Information on this website is provided for general guidance only and does not constitute advice, a guarantee, or a representation.
Services, fees, and arrangements may vary depending on the instructions agreed and may be amended from time to time.
In the event of any inconsistency, the signed Terms of Business shall prevail.
4. Promotions and Offers
Lettings - Promotions are subject to Full Management contracts only.
Residential Sales - Promotions cannot be used in conjunction with any other discounts.
General Rules - Only one promotion or discount can be taken by the client at any one time. Offers may be changed, withdrawn, or extended at any time without notice.
5. Information for Landlords
QPS Homes is a lettings and property management agency based in Basingstoke, working with landlords across Hampshire, Berkshire and Surrey.
We provide residential lettings and property management services for landlords, subject to agreed instructions and our Terms of Business.
Our services may include, depending on the level of management agreed:
- Marketing residential property for let
- Arranging viewings and managing enquiries
- Referencing and tenancy documentation
- Collection and registration of tenancy deposits in accordance with legislation
- Ongoing property management where instructed
- Liaison with tenants during a tenancy
- Arranging maintenance using appropriately insured contractors for managed properties
Property management services are provided in line with current legal requirements and contractual agreement.
For further information, landlords may contact QPS Homes to discuss available service options.
All services are provided in accordance with our Terms of Business.
6. Information for Tenants
QPS Homes lets and manages residential property in Basingstoke and surrounding areas, including properties across Hampshire, Berkshire and Surrey.
Properties may include rooms, flats and houses, which may be furnished or unfurnished, depending on availability and landlord instructions.
Available properties can be viewed via our website. Prospective tenants may also register their requirements to be notified when suitable properties are listed. Property details and availability are subject to change.
Applications and Referencing
Where an application proceeds, tenants will be required to complete an application process, which may include identity checks, referencing and credit checks. Referencing may be carried out by third-party providers. Additional information, such as guarantor details, may be required depending on circumstances.
Holding Deposits and Payments
A holding deposit may be required to reserve a property, in accordance with current legislation. The treatment of any holding deposit will be set out clearly during the application process and in relevant documentation.
Rent is usually payable monthly in advance. Tenants are generally responsible for utilities, council tax and other outgoings, unless otherwise stated in the tenancy agreement.
Security Deposits
Where applicable, a tenancy deposit may be required and will be protected in accordance with Tenancy Deposit Protection legislation. Full details will be provided at the appropriate stage of the tenancy.
Zero Deposit Options
Some properties may be offered with an alternative to a traditional tenancy deposit. Availability and terms are subject to the specific property and landlord instructions.
During the Tenancy
For managed properties, QPS Homes acts on behalf of the landlord in relation to day-to-day management matters, in accordance with the tenancy agreement.
Further details are provided during the application and tenancy process.
